{"id":158751,"date":"2021-01-22T20:58:42","date_gmt":"2021-01-22T16:58:42","guid":{"rendered":"http:\/\/hakimiyyet.info.az\/?p=158751"},"modified":"2021-01-22T20:58:42","modified_gmt":"2021-01-22T16:58:42","slug":"azercell-numun%c9%99vi-xidm%c9%99t-keyfiyy%c9%99ti-il%c9%99-daim-ir%c9%99lid%c9%99dir","status":"publish","type":"post","link":"https:\/\/hakimiyyet.info.az\/?p=158751","title":{"rendered":"\u201cAzercell\u201d n\u00fcmun\u0259vi xidm\u0259t keyfiyy\u0259ti il\u0259 daim ir\u0259lid\u0259dir"},"content":{"rendered":"<p><strong>Mobil operator b\u00fct\u00fcn xidm\u0259t kanallar\u0131 \u00fczr\u0259 m\u00fc\u015ft\u0259ri m\u0259mnuniyy\u0259ti s\u0259viyy\u0259sini qoruyub saxlamaqdad\u0131r<\/strong><\/p>\n<p>M\u00fcasir texnologiyalar\u0131n v\u0259 biznes h\u0259ll\u0259rin k\u00f6m\u0259yi il\u0259 abun\u0259\u00e7il\u0259rinin g\u00fcnd\u0259lik rabit\u0259 ehtiyaclar\u0131n\u0131 rahat \u015f\u0259kild\u0259 qar\u015f\u0131lama\u011f\u0131 h\u0259d\u0259fl\u0259y\u0259n \u00f6lk\u0259nin lider mobil operatoru \u201cAzercell Telekom\u201d haz\u0131rda b\u00fct\u00fcn m\u00fcmk\u00fcn platformalar \u00fcz\u0259rind\u0259n xidm\u0259t spektrini davaml\u0131 \u015f\u0259kild\u0259 geni\u015fl\u0259ndirir.<\/p>\n<p>2020-ci ilin b\u00f6y\u00fck hiss\u0259sini \u0259hat\u0259 ed\u0259n sosial t\u0259crid \u015f\u0259raitin\u0259 baxmayaraq, \u201cAzercell\u201din m\u00fcxt\u0259lif xidm\u0259t kanallar\u0131 m\u00fc\u015ft\u0259ri m\u00fcraci\u0259tl\u0259rini daha intensiv v\u0259 operativ cavablama sistemini t\u0259tbiq ed\u0259r\u0259k bu sah\u0259d\u0259 y\u00fcks\u0259k g\u00f6st\u0259ricil\u0259r\u0259 nail olub. Bel\u0259likl\u0259, il \u0259rzind\u0259 \u201cAzercell\u201din Telefon M\u0259rk\u0259zin\u0259 \u00fcmumilikd\u0259 3 milyon 950 min 821 z\u0259ng daxil olub ki, bunlar\u0131n da 95 faizi cavabland\u0131r\u0131l\u0131b. Onlayn m\u00fc\u015ft\u0259ri xidm\u0259tl\u0259ri \u00fcz\u0259rind\u0259n daxil olan 449 min 337 sayda sor\u011funun 98 faizin\u0259 cavab verilib. Premium d\u0259st\u0259k x\u0259ttin\u0259 daxil olan 119 min 602 m\u00fcraci\u0259tin is\u0259 96 faizi cavabland\u0131r\u0131l\u0131b. Qeyd ed\u0259k ki, telefon vasit\u0259sil\u0259 daxil olmu\u015f m\u00fcraci\u0259tl\u0259rin ortalama cavablama m\u00fcdd\u0259ti t\u0259xmin\u0259n 2 d\u0259qiq\u0259 t\u0259\u015fkil edir ki, bu da \u00e7ox y\u00fcks\u0259k g\u00f6st\u0259rici n\u00fcmun\u0259sidir. \u201cAzercell\u201din Telefon M\u0259rk\u0259zi \u00fc\u00e7\u00fcn 2020-ci ild\u0259 m\u00fc\u015ft\u0259ri m\u0259mnuniyy\u0259ti s\u0259viyy\u0259si 94 faiz t\u0259\u015fkil edib. \u201cAzercell\u201d \u015firk\u0259tinin il \u0259rzind\u0259 r\u0259smi \u201cFacebook\u201d, \u201cInstagram\u201d, \u201cTwitter\u201d, \u201cYouTube\u201d v\u0259 \u201cLinkedin\u201d s\u0259hif\u0259l\u0259rind\u0259n toplam 134 min 350 m\u00fcraci\u0259t daxil olaraq \u0259m\u0259kda\u015flar t\u0259r\u0259find\u0259n cavabland\u0131r\u0131l\u0131b. F\u0259rqli kanallar vasit\u0259sil\u0259 daxil olan m\u00fcraci\u0259tl\u0259r \u0259sas\u0259n mobil internet xidm\u0259tl\u0259ri, balans bar\u0259d\u0259 m\u0259lumat, \u00f6d\u0259m\u0259, xidm\u0259tl\u0259r\u0259 qo\u015fulma v\u0259 sair il\u0259 ba\u011fl\u0131 olub. Bundan \u0259lav\u0259, \u00f6t\u0259n il \u0259rzind\u0259 \u015firk\u0259tin \u201c\u00d6n Masa\u201d, \u201cAzercell Ekspress\u201d, \u201cAzercell Ekskl\u00fcziv\u201d ofisl\u0259rind\u0259, el\u0259c\u0259 d\u0259 Mobil M\u00fc\u015ft\u0259ri Xidm\u0259tl\u0259ri vasit\u0259sil\u0259 949 min 292 n\u0259f\u0259r abun\u0259\u00e7iy\u0259 \u00fcz-\u00fcz\u0259 xidm\u0259t g\u00f6st\u0259rilib.<\/p>\n<p>Qeyd etm\u0259k yerin\u0259 d\u00fc\u015f\u0259r ki, 44 g\u00fcnl\u00fck V\u0259t\u0259n M\u00fcharib\u0259si zaman\u0131 g\u00fccl\u0259ndirilmi\u015f v\u0259 g\u0259rgin i\u015f rejimin\u0259 baxmayaraq, \u201cAzercell\u201d \u0259m\u0259kda\u015flar\u0131n\u0131n s\u0259yi n\u0259tic\u0259sind\u0259 b\u00fct\u00fcn kanallar vasit\u0259sil\u0259 xidm\u0259t keyfiyy\u0259ti \u0259n y\u00fcks\u0259k s\u0259viyy\u0259d\u0259 saxlan\u0131l\u0131b. Bel\u0259 ki, \u0259n son statistikaya \u0259sas\u0259n onlayn kanallar vasit\u0259sil\u0259 daxil olmu\u015f m\u00fcraci\u0259tl\u0259r 100 faiz cavablama g\u00f6st\u0259ricisin\u0259 q\u0259d\u0259r y\u00fcks\u0259lib.<\/p>\n<p>H\u0259tta, COVID-19 pandemiyas\u0131 il\u0259 \u0259laq\u0259dar t\u0259tbiq olunan uzunm\u00fcdd\u0259tli s\u0259rt karantin rejimind\u0259 \u201cAzercell\u201d M\u00fc\u015ft\u0259ri Xidm\u0259tl\u0259ri fasil\u0259siz olaraq onlayn \u015f\u0259kild\u0259 f\u0259aliyy\u0259t g\u00f6st\u0259rib, ya\u015f\u0131 65-d\u0259n yuxar\u0131 olan abun\u0259\u00e7il\u0259r\u0259 is\u0259 S\u0259yyar M\u00fc\u015ft\u0259ri Xidm\u0259tl\u0259ri t\u0259r\u0259find\u0259n pulsuz xidm\u0259t t\u0259qdim edilib.<\/p>\n<p>\u015eirk\u0259t sosial \u015f\u0259b\u0259k\u0259l\u0259r \u00fczr\u0259 m\u00fc\u015ft\u0259ril\u0259r\u0259 g\u00f6st\u0259ril\u0259n xidm\u0259t s\u0259viyy\u0259si, m\u00fcraci\u0259tl\u0259rin cavabland\u0131r\u0131lmas\u0131 \u00fczr\u0259 d\u0259f\u0259l\u0259rl\u0259 beyn\u0259lxalq sertifikatlara layiq g\u00f6r\u00fcl\u00fcb. \u201cAzercell\u201din istifad\u0259y\u0259 verdiyi \u201cKabinetim\u201d t\u0259tbiqi is\u0259 m\u00fc\u015ft\u0259ri m\u0259mnuniyy\u0259tinin art\u0131r\u0131lmas\u0131, \u015fikay\u0259tl\u0259rin d\u0259rhal h\u0259lli istiqam\u0259tind\u0259 at\u0131lm\u0131\u015f b\u00f6y\u00fck add\u0131mlardan biri olub.<\/p>\n<p>\u201cAzercell\u201d \u015firk\u0259ti \u00f6lk\u0259d\u0259 qurdu\u011fu M\u00fc\u015ft\u0259ri Xidm\u0259tl\u0259ri sisteminin \u0259n y\u00fcks\u0259k d\u00fcnya standartlar\u0131na uy\u011fun oldu\u011funun n\u00fcmun\u0259si kimi ISO 18295:2017 v\u0259 ISO 10002:2018 beyn\u0259lxalq sertifikatla\u015fma standartlar\u0131na da layiq g\u00f6r\u00fcl\u00fcb. ISO 18295:2017 bilavasit\u0259 M\u00fc\u015ft\u0259ril\u0259rl\u0259 \u018flaq\u0259 M\u0259rk\u0259zl\u0259rinin \u0130dar\u0259 edilm\u0259si Sah\u0259sind\u0259 Beyn\u0259lxalq Sertifikat, ISO 10002:2018 is\u0259 Keyfiyy\u0259tin \u0130dar\u0259 Olunmas\u0131 \/M\u00fc\u015ft\u0259ri M\u0259mnuniyy\u0259ti \/M\u00fc\u0259ssis\u0259l\u0259rd\u0259 \u015eikay\u0259tl\u0259r\u0259 Bax\u0131lmas\u0131na dair t\u0259limatlar standart\u0131na uy\u011funluq sertifikatlard\u0131r.<\/p>\n<p>\u201cAzercell Telekom\u201d MMC bundan sonra da m\u00fc\u015ft\u0259ri xidm\u0259tl\u0259ri v\u0259 m\u00fc\u015ft\u0259ri m\u0259mnuniyy\u0259tinin \u0259n y\u00fcks\u0259k standartlara uy\u011funlu\u011fu v\u0259 abun\u0259\u00e7i sor\u011fular\u0131n\u0131n \u00e7evik v\u0259 rahat \u015f\u0259kild\u0259 cavabland\u0131r\u0131lmas\u0131 istiqam\u0259tind\u0259 f\u0259aliyy\u0259tini davam etdir\u0259c\u0259k.<\/p>\n<p>Daha \u0259trafl\u0131 m\u0259lumat \u00fc\u00e7\u00fcn \u201cnews@mcs.az\u201d \u00fcnvan\u0131na m\u00fcraci\u0259t ed\u0259 bil\u0259rsiniz.<\/p>\n<p>Az\u0259rbaycan\u0131n mobil rabit\u0259 s\u0259nayesinin lideri v\u0259 qeyri-neft sektorunun \u0259n b\u00f6y\u00fck vergi\u00f6d\u0259yicisi v\u0259 s\u0259rmay\u0259\u00e7isi \u201cAzercell Telekom\u201d MMC 1996-c\u0131 ild\u0259 t\u0259sis edilib. Haz\u0131rda 5 milyon abun\u0259\u00e7i \u201cAzercell\u201di se\u00e7ir. Bazar pay\u0131 49 faiz, \u00f6lk\u0259 \u0259razisi \u00fczr\u0259 \u0259hat\u0259 dair\u0259si 89,3 faiz, \u00f6lk\u0259 \u0259halisi \u00fczr\u0259 \u0259hat\u0259 dair\u0259si 99,8 faiz t\u0259\u015fkil edir. \u00d6lk\u0259y\u0259 bir s\u0131ra yenilikl\u0259ri ilk d\u0259f\u0259 olaraq m\u0259hz \u201cAzercell\u201d g\u0259tirib: GSM texnologiyas\u0131, \u00f6nc\u0259d\u0259n \u00f6d\u0259m\u0259 sistemi, mobil internet xidm\u0259tl\u0259ri, 24\/7 Telefon M\u0259rk\u0259zi (*1111), 7\/7 \u00d6n Masa xidm\u0259tl\u0259ri, \u201cAzercell Ekspres\u201d ofisl\u0259ri, M2M, 4G, mobil v\u0259 onlayn m\u00fc\u015ft\u0259ri xidm\u0259tl\u0259ri, sosial media \u00fcz\u0259rind\u0259n m\u00fc\u015ft\u0259ri xidm\u0259tl\u0259ri, mobil elektron imza xidm\u0259ti \u201cASAN imza\u201d v\u0259 sair. Mobil operator \u201cBakutel 2019\u201d s\u0259rgisi \u00e7\u0259r\u00e7iv\u0259sind\u0259 Az\u0259rbaycanda ilk d\u0259f\u0259 pilot rejimd\u0259 5G texnologiyas\u0131n\u0131n s\u0131naqlar\u0131n\u0131 ke\u00e7irib. \u201cAzercell\u201din s\u00fcr\u0259tl\u0259 b\u00f6y\u00fcy\u0259n 4G \u015f\u0259b\u0259k\u0259si Bak\u0131 v\u0259 Ab\u015feron da daxil olmaqla, \u00f6lk\u0259nin 60-a yax\u0131n b\u00f6lg\u0259sini \u0259hat\u0259 edir. Radio siqnallar\u0131n \u015f\u0259b\u0259k\u0259 keyfiyy\u0259tini \u00f6l\u00e7\u0259n v\u0259 simsiz rabit\u0259nin \u0259hat\u0259 dair\u0259si \u00fczr\u0259 ixtisasla\u015fan beyn\u0259lxalq sisteml\u0259r t\u0259r\u0259find\u0259n apar\u0131lm\u0131\u015f ara\u015fd\u0131rmalar\u0131n n\u0259tic\u0259l\u0259rin\u0259 \u0259sas\u0259n, \u201cAzercell\u201din 4G \u015f\u0259b\u0259k\u0259si Az\u0259rbaycan\u0131n mobil operatorlar\u0131 aras\u0131nda \u0259n y\u00fcks\u0259k g\u00f6st\u0259ricil\u0259r n\u00fcmayi\u015f etdirib. \u201cAzercell\u201d \u00f6lk\u0259d\u0259 v\u0259 MDB m\u0259kan\u0131nda beyn\u0259lxalq \u201cInvestors In People\u201d \u0130nsana S\u0259rmay\u0259 Q\u0131z\u0131l Sertifikat\u0131na layiq g\u00f6r\u00fcl\u0259n yegan\u0259 \u015firk\u0259tdir. \u201cAzercell\u201d n\u00fcfuzlu \u201cSTEVIE 2020\u201d m\u00fcsabiq\u0259sind\u0259 y\u00fczl\u0259rl\u0259 t\u0259\u015fkilat aras\u0131nda \u201c\u0130lin telekommunikasiya \u015firk\u0259ti\u201d ad\u0131n\u0131 qazan\u0131b, bu nominasiya \u00fczr\u0259 \u0259n y\u00fcks\u0259k pill\u0259d\u0259 q\u0259rarla\u015faraq q\u0131z\u0131l m\u00fckafat\u0131 \u0259ld\u0259 edib.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Mobil operator b\u00fct\u00fcn xidm\u0259t kanallar\u0131 \u00fczr\u0259 m\u00fc\u015ft\u0259ri m\u0259mnuniyy\u0259ti s\u0259viyy\u0259sini qoruyub saxlamaqdad\u0131r M\u00fcasir texnologiyalar\u0131n v\u0259 biznes h\u0259ll\u0259rin k\u00f6m\u0259yi il\u0259 abun\u0259\u00e7il\u0259rinin g\u00fcnd\u0259lik&hellip;<\/p>\n","protected":false},"author":2,"featured_media":158752,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"categories":[23,6,2,7,4,5],"tags":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/hakimiyyet.info.az\/index.php?rest_route=\/wp\/v2\/posts\/158751"}],"collection":[{"href":"https:\/\/hakimiyyet.info.az\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/hakimiyyet.info.az\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/hakimiyyet.info.az\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/hakimiyyet.info.az\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=158751"}],"version-history":[{"count":1,"href":"https:\/\/hakimiyyet.info.az\/index.php?rest_route=\/wp\/v2\/posts\/158751\/revisions"}],"predecessor-version":[{"id":158753,"href":"https:\/\/hakimiyyet.info.az\/index.php?rest_route=\/wp\/v2\/posts\/158751\/revisions\/158753"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/hakimiyyet.info.az\/index.php?rest_route=\/wp\/v2\/media\/158752"}],"wp:attachment":[{"href":"https:\/\/hakimiyyet.info.az\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=158751"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/hakimiyyet.info.az\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=158751"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/hakimiyyet.info.az\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=158751"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}